Terms and Conditions

  1. The Customer may cancel this contract provided the notice of cancellation is given to the Company within 7 days of the day upon which a copy of this contract is received by the customer. Notice must be sent to the Company office. After the expiration of 7 days upon which the customer received a copy of this contract cancellation of this contract by the customer shall amount to a breach of contract by the customer and the customer shall be liable to pay the Company, by the way of deduction from deposit or otherwise, the losses and expenses incurred by the Company. The customer should be aware that those losses include the cost of the units supplied by the Company in pursuance of this contract at those units are manufactured to exact dimensions and will not fit any other installation and so have no appreciable value elsewhere.
  2. The Company, reserves the right to cancel the contract if, upon receipt of the surveyors working details, and after due consultation with the customer it is the opinion the Company’s technical staff that the installation cannot be satisfactory carried out.
  3. The balance of the purchase price is payable on delivery or on completion of the installation or as specified condition 4. Payment is to be made to the installer in cash or by cheque (in favour of A A Aluminium Windows LTD) or by completed Finance Company documents.
  4. Minor defects or matters requiring rectification which would normally be dealt with under the Company’s guarantee shall not be considered reason for non-payment of balance, or signing of Finance Company documents.
  5. The Company reserves the right to change interest at 2% per month on any balance remaining outstanding after the installation is completed.
  6. The customer will accept delivery, or provide access to enable installation to be completed as soon as advised that the units are ready. If within 28 days of such advice an appointment has not been fixed the balance of the purchase price is then due and payable with interest as provided in condition 5 above shall accrue thereafter.
  7. Any dates of commencement and completion of works are offered in good faith and are based on the position at the date of order. These are not guaranteed and could be subject to delays because of strikes, accidents, government direction, force majeure, mechanical breakdowns, unavailability of materials and parts and other causes beyond the Company’s control. The Company will make all reasonable endeavours to start and complete work by the dates given but will not accept liability for delay.
  8. All glass used is to the best commercial standards, but no guarantee is given or implied against minor Imperfection(s), beyond that given by the glass manufacturer. The Company guarantee the sealed glass units against breakdown for a period of FIVE years. No responsibility can be accepted by the Company for any glass breakage once the installation has been completed.
  9. All doors and windows profile are guaranteed for a period of TEN years against discolouration, mechanical and moving parts (e.g. hinges, locks, letter plates) are guaranteed for a period of ONE year.
  10. Work using foiled products are guaranteed for a period of FIVE years.
  11. All commercial work is guaranteed for a period of ONE year.
  12. No guarantee or warranty is given that the installation of the Company’s products will eliminate or reduce any condensation existing on the premises or that any double glazing units installed by the company will be free from condensation other than between sealed unit panes, e.g. Kitchens and Bathrooms where there is high humidity.
  13. Samples are used to demonstrate a typical product, its composition and general appearance. The window(s) and/or door(s) scheduled will be measured, manufactured and installed in the way the Company considers most suitable. Under the Company’s policy of continuous improvements to its products, production and installation method, it reserves the right to make any necessary modifications without notice.
  14. Removal and replacement of curtain blinds and pelmets are the customer’s responsibility. No undertaking can be given that customer’s existing doors windows and/or frames can be removed and to the fitted for re-use or any other purpose.
  15. The Company shall not be liable for any consequential loss however arising.
  16. The Company will make good any damage caused in the course of installation to plaster, floor, rendering or brickwork immediately surrounding any window or door installed but does not undertake or replace specialised finishes such as Tyrolean or pebble dash, or to avoid damage surrounding wallpaper or paint work. The Company accepts no responsibility for any damages resulting from structure or other defects in the property at which the installation is carried out but any complaint or claim by, the purchaser for compensation or damage done by the Company for which it may be liable under these terms and conditions must be made in writing to reach the Company within seven days of installation in default of which the Company will accept no liability therefore.
  17. The Customer shall be responsible for ensuring that the supply and fitting of the product complies with every applicable statue order in the Council regulation or direction of Government, local or other authority and in particular that he/she has lawfully obtained every necessary licence permit or authority required in connection therewith.
  18. The Company will indicate the prevailing rate of VAT on the order. If Government instituted changes occur, it is the rate prevailing at the date of invoice which will be changed.
  19. These conditions, together with a signed order constitute a complete record of the terms for the supply and/or installation of the Company’s products. No variation of these terms nor cancellation of the Contract shall be considered unless a written request is received within seven days of the date of contract.
  20. If the installation is not required by the customer within 26 weeks from the date of this contract then the Company shall be at liberty to charge the customer the price for the products ruling at the expiration of the said 26 weeks period in substitution for the price shown on their contract.
  21. The removal of waste materials is undertaken by the Company.
  22. The customer shall allow the Company to fit replacement units in the most economical manner such time as is consistent with the Company’s normal delivery period. Such replacement units to be supplied in the accordance with the materials and process used by the Company at the time of replacement.
  23. MAKING GOOD: the Company will make good in the immediate area of the windows and doors but cannot decorate minor scratches on frames and in glass, not visible from a distance of 1.5 metres, The Company is not responsible to make good.
  24. All goods will remain the property of the Company until paid for in full.
  25. No guarantees are given on any doors, windows, or patio glasses and wood surrounds which are not fitted by the Company.
  26. Service calls will only be dealt with between working hours, Mon-Fri, 08:00-17:00 hours, excluding bank holidays. If service is required out of these hours, even if it is under guarantee will be dealt with the next working day.
  27. Alarms, electrical work, curtains, blinds or any other obstructing items on/or around windows and doors must be removed or disabled prior to installation commences by the customer.
  28. Conservatory roof installation guaranteed for FIVE years.
  29. All windows, doors and roofs require general cleaning and maintenance carried out by the customer at least twice a year to cover the guarantee.
  30. Guarantee is not transferable to a third party.